Shipping Information
Last updated: March 3, 2026. This page reflects shipping terms and surcharges applicable to orders placed today. Rates and surcharges are subject to change for future orders.
We offer free worldwide shipping to most countries. All international orders are shipped Delivered Duty Paid (DDP) — shipping, customs duties, and import taxes are all included in your order total. You will never receive a surprise bill at your door. A shipping surcharge applies to certain countries due to elevated carrier costs.
Important — Battery Shipping Policy: The Nuwa Pen contains a lithium battery. Due to carrier regulations, each unit must ship in its own individual box. If you order multiple units, they will be shipped separately, and shipping costs and any applicable surcharges apply per unit.
DDP (Delivered Duty Paid): shipping, customs clearance, and import duties are all covered. The price at checkout is the final price.
Delivery times are estimated from dispatch at our Dallas, Texas fulfillment center. Processing time is not included.
Shipping is free for all destinations. A surcharge applies to certain countries due to higher carrier costs. All duties remain covered regardless.
Major Destinations
| Country / Region | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| United States | 3–7 business days | Domestic | None |
| Canada | 5–10 business days | Included | None |
| Germany | 4–14 business days | Included | None |
| Netherlands | 4–14 business days | Included | None |
| Switzerland | 4–14 business days | Included | +$30 |
| United Kingdom | 5–7 business days | Included | None |
European Union 27 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Austria | 4–14 business days | Included | None |
| Belgium | 4–14 business days | Included | None |
| Bulgaria | 4–14 business days | Included | None |
| Croatia | 4–14 business days | Included | None |
| Cyprus | 4–14 business days | Included | +$30 |
| Czech Republic | 4–14 business days | Included | None |
| Denmark | 4–14 business days | Included | None |
| Estonia | 4–14 business days | Included | None |
| Finland | 4–14 business days | Included | None |
| France | 4–14 business days | Included | None |
| Germany | 4–14 business days | Included | None |
| Greece | 4–14 business days | Included | None |
| Hungary | 4–14 business days | Included | None |
| Ireland | 4–14 business days | Included | None |
| Italy | 4–14 business days | Included | None |
| Latvia | 4–14 business days | Included | +$10 |
| Lithuania | 4–14 business days | Included | None |
| Luxembourg | 4–14 business days | Included | None |
| Malta | 4–14 business days | Included | None |
| Netherlands | 4–14 business days | Included | None |
| Poland | 4–14 business days | Included | None |
| Portugal | 4–14 business days | Included | None |
| Romania | 4–14 business days | Included | None |
| Slovakia | 4–14 business days | Included | None |
| Slovenia | 4–14 business days | Included | None |
| Spain | 4–14 business days | Included | None |
| Sweden | 4–14 business days | Included | None |
Europe (Non-EU) 12 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Armenia | 7–21 business days | Included | +$50 |
| Bosnia and Herzegovina | 7–21 business days | Included | +$50 |
| Guernsey | 5–10 business days | Included | +$50 |
| Iceland | 7–21 business days | Included | +$30 |
| Jersey | 5–7 business days | Included | +$50 |
| Liechtenstein | 7–21 business days | Included | +$30 |
| Moldova | 7–21 business days | Included | +$50 |
| Monaco | 7–21 business days | Included | +$30 |
| Norway | 4–14 business days | Included | +$30 |
| Switzerland | 4–14 business days | Included | +$30 |
| Turkey | 7–21 business days | Included | +$40 |
| United Kingdom | 5–7 business days | Included | None |
EU Outer & Special Territories 5 destinations ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Canary Island | 7–21 business days | Included | +$10 |
| Guadeloupe | 7–21 business days | Included | +$80 |
| Martinique | 7–21 business days | Included | +$50 |
| Netherlands Antilles | 7–30 business days | Included | +$30 |
| Reunion | 7–21 business days | Included | +$50 |
North America 3 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| United States | 3–7 business days | Domestic | None |
| Canada | 5–10 business days | Included | None |
| Mexico | 5–14 business days | Included | None |
Australia & New Zealand 2 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Australia | 8–25 business days | Included | None |
| New Zealand | 8–25 business days | Included | None |
East Asia 6 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Hong Kong | 7–21 business days | Included | None |
| Japan | 7–21 business days | Included | None |
| Macau | 7–21 business days | Included | +$40 |
| Singapore | 7–14 business days | Included | None |
| South Korea | 7–21 business days | Included | +$10 |
| Taiwan | 7–21 business days | Included | None |
Southeast Asia 6 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Brunei | 7–30 business days | Included | +$40 |
| Cambodia | 7–30 business days | Included | +$50 |
| Indonesia | 7–30 business days | Included | +$30 |
| Malaysia | 7–21 business days | Included | +$10 |
| Philippines | 7–30 business days | Included | +$10 |
| Thailand | 7–21 business days | Included | +$10 |
| Vietnam | 7–21 business days | Included | +$10 |
Middle East 8 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Bahrain | 7–21 business days | Included | +$30 |
| Israel | 7–21 business days | Included | +$40 |
| Jordan | 7–21 business days | Included | +$30 |
| Kuwait | 7–21 business days | Included | +$30 |
| Oman | 7–21 business days | Included | +$30 |
| Qatar | 7–21 business days | Included | +$30 |
| Saudi Arabia | 7–21 business days | Included | +$40 |
| United Arab Emirates | 7–21 business days | Included | +$40 |
South Asia 6 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Bangladesh | 7–30 business days | Included | +$30 |
| Bhutan | 7–30 business days | Included | +$50 |
| India | 7–30 business days | Included | +$10 |
| Nepal | 7–30 business days | Included | +$50 |
| Pakistan | 7–30 business days | Included | +$50 |
| Sri Lanka | 7–30 business days | Included | +$10 |
Latin America & Caribbean 29 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Anguilla | 7–30 business days | Included | +$30 |
| Antigua and Barbuda | 7–30 business days | Included | +$30 |
| Argentina | 7–30 business days | Included | +$50 |
| Aruba | 7–30 business days | Included | +$30 |
| Bahamas | 7–30 business days | Included | +$30 |
| Barbados | 7–30 business days | Included | +$50 |
| Belize | 7–30 business days | Included | +$50 |
| Bermuda | 7–21 business days | Included | +$30 |
| Bolivia | 7–30 business days | Included | +$50 |
| Brazil | 7–30 business days | Included | +$10 |
| Cayman Islands | 7–30 business days | Included | +$30 |
| Chile | 7–30 business days | Included | +$10 |
| Colombia | 7–30 business days | Included | +$10 |
| Costa Rica | 7–30 business days | Included | +$50 |
| Dominica | 7–30 business days | Included | +$30 |
| Dominican Republic | 7–30 business days | Included | +$30 |
| Ecuador | 7–30 business days | Included | +$50 |
| El Salvador | 7–30 business days | Included | +$50 |
| Guatemala | 7–30 business days | Included | +$50 |
| Guyana | 7–30 business days | Included | +$50 |
| Haiti | 7–30 business days | Included | +$30 |
| Jamaica | 7–30 business days | Included | +$50 |
| Nicaragua | 7–30 business days | Included | +$50 |
| Panama | 7–30 business days | Included | +$50 |
| Paraguay | 7–30 business days | Included | +$50 |
| Peru | 7–30 business days | Included | +$10 |
| Suriname | 7–30 business days | Included | +$50 |
| Trinidad and Tobago | 7–30 business days | Included | +$50 |
| Uruguay | 7–30 business days | Included | +$50 |
Africa 37 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Algeria | 7–30 business days | Included | +$50 |
| Botswana | 7–30 business days | Included | +$50 |
| Burkina Faso | 7–30 business days | Included | +$50 |
| Burundi | 7–30 business days | Included | +$50 |
| Cameroon | 7–30 business days | Included | +$50 |
| Cape Verde | 7–30 business days | Included | +$50 |
| Chad | 7–30 business days | Included | +$50 |
| Egypt | 7–21 business days | Included | +$30 |
| Ethiopia | 7–30 business days | Included | +$50 |
| Gabon | 7–30 business days | Included | +$50 |
| Gambia | 7–30 business days | Included | +$50 |
| Ghana | 7–30 business days | Included | +$30 |
| Guinea | 7–30 business days | Included | +$50 |
| Ivory Coast | 7–30 business days | Included | +$50 |
| Kenya | 7–30 business days | Included | +$30 |
| Madagascar | 7–30 business days | Included | +$50 |
| Malawi | 7–30 business days | Included | +$50 |
| Mali | 7–30 business days | Included | +$50 |
| Mauritania | 7–30 business days | Included | +$50 |
| Mauritius | 7–30 business days | Included | +$50 |
| Morocco | 7–30 business days | Included | +$50 |
| Mozambique | 7–30 business days | Included | +$50 |
| Namibia | 7–30 business days | Included | +$50 |
| Niger | 7–30 business days | Included | +$50 |
| Nigeria | 7–30 business days | Included | +$30 |
| Republic of the Congo | 7–30 business days | Included | +$50 |
| Rwanda | 7–30 business days | Included | +$50 |
| Senegal | 7–30 business days | Included | +$50 |
| Seychelles | 7–30 business days | Included | +$50 |
| South Africa | 7–30 business days | Included | +$30 |
| Swaziland | 7–30 business days | Included | +$50 |
| Tanzania | 7–30 business days | Included | +$50 |
| Togo | 7–30 business days | Included | +$50 |
| Tunisia | 7–30 business days | Included | +$50 |
| Uganda | 7–30 business days | Included | +$50 |
| Zambia | 7–30 business days | Included | +$50 |
| Zimbabwe | 7–30 business days | Included | +$50 |
Central Asia 4 countries ►
| Country | Est. Delivery | DDP | Surcharge |
|---|---|---|---|
| Afghanistan | 7–30 business days | Included | +$50 |
| Tajikistan | 7–30 business days | Included | +$50 |
| Turkmenistan | 7–30 business days | Included | +$50 |
| Yemen | 7–21 business days | Included | +$30 |
Frequently Asked Questions
- Will I be charged customs or import fees when my order arrives?
- No. All orders are shipped DDP (Delivered Duty Paid). All customs duties and import taxes are prepaid on your behalf. Your courier will not collect any fees upon delivery.
- Why does my country have a surcharge?
- Shipping to certain countries involves significantly higher carrier and import handling costs. Rather than build these costs into our base product price for everyone, we apply a transparent surcharge only to affected countries. Even with the surcharge, all import duties are still fully covered.
- My country is not listed. Do you ship there?
- If your country is not listed, we may not currently offer shipping to your location. Please contact us and we will do our best to find a solution.
- What if I order more than one unit?
- Because the Nuwa Pen contains a lithium battery, carrier regulations require each unit to ship in its own individual box. Multiple units cannot be combined into a single shipment. Each unit is shipped separately, and shipping costs and any applicable surcharges apply per unit ordered.
- When will my order ship?
- Delivery time estimates begin from the moment your order leaves our fulfillment center in Dallas, Texas. Processing time is not included in these estimates. We will send you tracking information as soon as your order ships.