Most Popular FAQs
Some questions are like boomerangs.
Does Nuwa Pen convert my handwriting to text?
Yes, Nuwa Pen converts your handwriting to type writing! Say goodbye to those long-winded sessions of typing over your notes.
For orders made during 2025, the "text conversion" feature is included in the exclusive lifetime subscription, which means you would get the best features indefinitely.
What languages do you support?
Basically 95+, but this is the official list:
- Albanian
- Arabic
- Armenian
- Awadhi
- Azerbaijani
- Bashkir
- Basque
- Belarusian
- Bengali
- Bhojpuri
- Bosnian
- Brazilian Portuguese
- Bulgarian
- Cantonese (Yue)
- Catalan
- Chhattisgarhi
- Chinese
- Croatian
- Czech
- Danish
- Dogri
- Dutch
- English
- Estonian
- Faroese
- Finnish
- French
- Galician
- Georgian
- German
- Greek
- Gujarati
- Haryanvi
- Hindi
- Hungarian
- Icelandic
- Indonesian
- Irish
- Italian
- Japanese
- Javanese
- Kannada
- Kashmiri
- Kazakh
- Konkani
- Korean
- Kyrgyz
- Latvian
- Lithuanian
- Macedonian
- Maithili
- Malay
- Maltese
- Mandarin Chinese
- Marathi
- Marwari
- Min Nan
- Moldovan
- Mongolian
- Montenegrin
- Nepali
- Norwegian
- Oriya
- Pashto
- Persian (Farsi)
- Polish
- Portuguese
- Punjabi
- Rajasthani
- Romanian
- Russian
- Sanskrit
- Santali
- Serbian
- Sindhi
- Sinhala
- Slovak
- Slovene
- Slovenian
- Spanish
- Swahili
- Swedish
- Tagalog
- Tajik
- Tamil
- Tatar
- Telugu
- Thai
- Turkish
- Turkmen
- Ukrainian
- Urdu
- Uzbek
- Vietnamese
- Welsh
- Wu
What's in the box?
The package consists of:
- Nuwa Pen
- Nuwa Pen Charging Case
- USB-c to USB-c cable
- 4x D1 refills
- An instruction manual
- 3 month Free Nuwa+ Access (orders made in 2025; obtain a free lifetime subscription.)
What are Augmented Notes?
Imagine you are taking notes during a meeting, and you jot down dates, to-dos, and even a phone number. With the "Augmented Notes" feature, we’ll be able to extract these rich items so that you can add meetings to your calendar, sync them with your favorite to-do app, or save the contact details on your phone. We’ll continuously be rolling out new Augmented Notes features. If you have an idea for Augmented Notes, please send them to team@nuwapen.com.
Can Nuwa Pen register PDFs or forms?
Not yet. But its a very requested feature, vote for your favorite features here.
Can I use Nuwa Pen as a stylus on my tablet?
This functionality isn't possible in the current iteration of Nuwa Pen. However, we will not rule out the possibility of incorporating this feature in the future.
General Questions
What is Nuwa Pen?
Nuwa Pen is the world’s smartest pen, being the first one that captures handwriting from any paper. It sees what you put to paper while the ink flows out on the page. While you’re writing, it makes a one-on-one copy. Then, our algorithm processes the copy into the Nuwa pen app where you can convert it to text.
Where and how can I pre-order Nuwa Pen?
You can pre-order your Nuwa Pen right here on our website. You won't find it anywhere else.
What's Crowdbuilding?
Crowdbuilding is Nuwa’s collaborative way of developing a product with our customers. We want to work closely with our customers to refine and improve Nuwa Pen in a way that best suits them—from enhancing our digitization software to creating new integrations and features everyone will love.
To do this, we’ve created three communication avenues: two dedicated websites: one for feedback, another for support and the old reliable email, team@nuwapen.com.
How is Nuwa Pen different?
Nuwa Pen is the only pen that copies your handwriting from any paper without using a special surface or additional tool.
Order Payment & Shipping
Does the price include VAT or other duties?
No. You need to pay all duties, fees, and import taxes relevant to your shipment address. Please see the Terms and Conditions for more details.
What is your warranty policy?
We offer a limited 1-year warranty on our products. This period may be different, depending on the country. Please see the Terms and Conditions for more details.
Can I change my shipping address?
Absolutely! You can contact us at team@nuwapen.com. We are happy to help. For security reasons, you'll need to confirm your order details and credit card information before we can change the address.
What happens when I pre-order?
We charge your payment card for the full amount and then reserve your pre-order bundle products so you'll be the first to get them when they're ready to ship. Pre-ordering makes sure you get the products as soon as possible.
Functionality
Can I share my notes by email?
Absolutely! As PDF (included) or typed text with Nuwa+.
Why are you offering a subscription plan?
For Text Conversion and Augmented Notes to work, we need to process data continuously through our cloud infrastructure. We expect these features to be the most popular features of Nuwa Pen, and we need to be able to cover the cloud expenses as we scale. However, as part of our Crowdbuilding project, all the orders made during 2025 will receive a free lifetime subscription to Nuwa+.
How long can I write until the battery dies?
You can sync your notes digitally and enjoy at least 5 hours of continuous writing on a single charge of the Nuwa Pen. With the Charging Case, you get 18 hours of total charge.
What is the storage capacity of Nuwa Pen?
Nuwa Pen stores your handwritten notes on the go, with a built-in 4Gb memory. When you sync the pen with the app, your notes are automatically uploaded to the cloud (requires internet connection on the app), freeing up space on the pen for you to keep writing.
How does sleep mode work?
Our intelligent motion algorithms will detect when you are not writing and automatically put Nuwa Pen in sleep mode so that you gain more writing time.
If I have a weird grip, does it still register?
Our patent-pending TRIDENT system gets a full view of your writing no matter how you grip the pen. You can write however you’d like; Nuwa Pen will register the strokes.
What if I write with wet hands?
We do not recommend using Nuwa Pen with wet hands or in wet or rainy conditions, as it is not waterproof. Excessive exposure to moisture could potentially damage the product and compromise its functionality.
How do I know Nuwa Pen is on?
The LED ring on the top will let you know when the Nuwa Pen is registering. This way you’ll always have the assurance that your handwritten notes are syncing.
Can I replace the ink cartridge?
Nuwa Pen houses a standard D1 refill, meaning you can replace it with other cartridges on the market.
Can I use multiple ink colors?
No, Nuwa Pen uses only black ink.
