Most Popular FAQs
Some questions are like boomerangs.
Does Nuwa Pen convert my handwriting to text?
Yes, Nuwa Pen converts your handwriting to type writing! Say goodbye to long-winded transcriptions.
For pre-orders, the "text conversion" feature is included in the exclusive lifetime subscription, which means you would get the best features indefinitely.
What's in the box?
The pre-order bundle consists of:
- Nuwa Pen
- Nuwa Pen Charging Case
- USB-c to USB-c cable
- 4x D1 refills
- An instruction manual
- 3 month Free Nuwa Pen+ Access (Pre-orders obtain a free lifetime subscription.)
What are Augmented Notes?
Imagine you are taking notes during a meeting, and you jot down dates, to-dos, and even a phone number. With the "Augmented Notes" feature, we’ll be able to extract these rich items so that you can add meetings to your calendar, sync them with your favorite to-do app, or save the contact details on your phone. A few extra examples - solving mathematical equations, writing musical compositions, and converting them to MIDI - are all done in the app. We’ll continuously be rolling out new Augmented Notes features. If you have an idea for Augmented Notes, please send them to team@nuwapen.com.
What forms of payment do you accept?
- American Express
- Apple Pay
- Bancontact
- Google Pay
- iDeal
- Maestro
- Mastercard
- Shopify Pay
- Sofort
- Union Pay
- Visa
Can I use Nuwa Pen as a stylus on my tablet?
This functionality isn't possible in the current iteration of Nuwa Pen. However, we will not rule out the possibility of incorporating this feature in the future.
General Questions
What is Nuwa Pen?
Nuwa Pen is the world’s smartest pen. It sees what you put to paper with the integrated ink cartridge. While you’re writing, it makes a one-on-one copy. Then, our algorithm processes the copy into the Nuwa pen app where you can convert it to text.
Where and how can I pre-order Nuwa Pen?
You can pre-order your Nuwa Pen right here on our website.
You won't find it anywhere else.
When will Nuwa Pen ship?
Pre-orders placed before May 1st, 2024, are scheduled to start shipping from late October 2024 until December 2024.
Pre-orders placed from May 1st, will start in December 2024.
These shipping times are estimates and may change depending on our manufacturing capacity and whether we have all the parts needed. We'll update this page with any changes to shipping times.
What's in the box?
The pre-order bundle consists of:
- Nuwa Pen
- Nuwa Pen Charging Case
- USB-c to USB-c cable
- 4x D1 refills
- An instruction manual
- 3 Months free Nuwa Pen+ access (pre-orders obtain a free lifetime subscription.)
How is Nuwa Pen different?
Nuwa Pen is the smartest pen in the world.
- Allows you to write on any paper, and to digitize your notes.
- Transcribes your handwritten notes into type written text.
- Connects with your cell phone, laptop or tablet.
- Syncs with your favorite apps, streamlining your workflow.
Order Payment & Shipping
What are the shipping costs?
Our pre-order price includes shipping costs. The shipping method may vary depending on your address, country, and region.
Does the price include VAT or other duties?
No. You need to pay all duties, fees, and import taxes relevant to your shipment address. Please see the Terms and Conditions for more details.
What is your refund policy?
If you cancel your pre-order price before shipment notification (around two weeks before actual shipment), you will receive a full refund within four weeks. Please see our refund policy for more details.
What is your warranty policy?
We offer a limited 1-year warranty on our products. This period may be different, depending on the country. Please see the Terms and Conditions for more details.
When will you delivery to my country?
From August 2024, we only offer delivery within:
- European Union / EEA
- United Kingdom
- North America (the United States and Canada)
- Australia and New Zealand
Through 2024, we will continue to broaden our delivery options to more customers around the world. Please sign up for our newsletter to make sure you get updated when we ship to more countries around the globe.
What forms of payment do you accept?
- American Express
- Apple Pay
- Bancontact
- Google Pay
- iDeal
- Maestro
- Mastercard
- Shopify Pay
- Sofort
- Union Pay
- Visa
When will my credit card be charged?
Your credit card will be charged the full amount immediately after placing your order.
Can I change my shipping address?
Absolutely! You can contact us at team@nuwapen.com. We are happy to help. For security reasons, you'll need to confirm your order details and credit card information before we can change the address.
What happens when I pre-order?
We charge your payment card for the full amount and then reserve your pre-order bundle products so you'll be the first to get them when they're ready to ship. Pre-ordering makes sure you get the products as soon as possible.
Isn't it risky to pre-order from a startup company?
Nuwa Pen is a well-funded company with a dedicated team of experienced professionals worldwide. The team has experience fulfilling tens of thousands of products worldwide. We consistently share information about our team members' experiences and journals written on LinkedIn and our Nuwa's Letter. However, if you have any reservations, please know that we offer a full refund on any canceled pre-order so you can feel comfortable. Please view our terms and conditions for more information.
Can I change my pre-order to include more or less of any items?
You will always be able to increase the amount of pre-order bundles and keep your place in line.
Functions
Can I use Nuwa Pen as a stylus on my tablet?
This functionality isn't possible in the current iteration of Nuwa Pen. However, we will not rule out the possibility of incorporating this feature in the future.
Does Nuwa Pen convert my handwriting into typed text?
Yes, it does! We call this feature 'Text Conversion' and it's included in the Nuwa Pen+ subscription.
What is Nuwa Pen+?
Nuwa Pen + is our subscription plan, including Text Conversion and Augmented Notes. Your pre-order includes a lifetime subscription to Nuwa Pen+. This offer is not permanent and may change as we approach the first product shipment.
Can I share my notes by email?
Absolutely! As PDF (included) or typed text with Nuwa Pen+.
What are Augmented Notes?
Imagine you are taking notes during a meeting, and you jot down dates, to-dos, and even a phone number. With the "Augmented Notes" feature, we’ll be able to extract these rich items so that you can add meetings to your calendar, sync them with your favorite to-do app, or save the contact details on your phone. A few extra examples - solving mathematical equations, writing musical compositions, and converting them to MIDI - are all done in the app. We’ll continuously be rolling out new Augmented Notes features. If you have an idea for Augmented Notes, please send them to team@nuwapen.com.
Why are you offering a subscription plan?
For Text Conversion and Augmented Notes to work, we need to continuously process data through our cloud infrastructure. We expect these features to be the most popular features of Nuwa Pen and we need to be able to cover the cloud expenses as we scale. This is why we will be offering a subscription plan. A one-year subscription to Nuwa Pen+ is included in your pre-order. This offer is not permanent and may change as we move toward the first shipment of products.
How long can I write until the battery dies?
You can sync your notes digitally and enjoy at least 2 hours of continuous writing on a single charge of the Nuwa Pen. With the Charging Case, you get 5 charges, giving you a total of 10 hours of writing time.
What is the storage capacity of Nuwa Pen?
Never run out of space for your ideas! Nuwa Pen stores your handwritten notes on the go, with a built-in 4Gb memory. When you sync the pen with the app, your notes are automatically uploaded to the cloud (requires internet connection on the app), freeing up space on the pen for you to keep writing.
How does sleep mode work?
Our intelligent motion algorithms will detect when you are not writing and automatically put Nuwa Pen in sleep mode so that you gain more writing time.
If I have a weird grip, does it still register?
Our patent-pending TRIDENT system gets a full view of the page no matter how you grip the pen. You can write however you’d like; Nuwa Pen will register the strokes.
What if I write with wet hands?
We do not recommend using Nuwa Pen with wet hands or in wet or rainy conditions, as it is not waterproof. Excessive exposure to moisture could potentially damage the product and compromise its functionality.
How do I know Nuwa Pen is on?
The LED ring on the top will let you know when the Nuwa Pen is registering. This way you’ll always have the assurance that your handwritten notes are syncing.
Can I replace the ink cartridge?
Nuwa Pen houses a standard D1 refill, meaning you can replace it with other cartridges on the market.
Can I use multiple ink colors?
No, Nuwa Pen uses only black ink.
Future Functionality
Will you support connecting to third-party storage services?
Absolutely! You’ll be able to save and send the PDF in your original handwriting anywhere you’d like to. Free of charge.
Will you support integrations with third-party productivity services?
Yes. Nuwa Pen will enable you to connect your handwriting notes to multiple productivity apps. You’ll be able to sync a to-do with apps like Notion or ToDoist or solve written equations with a Wolfram Alpha integration. Here you can find the current integrations.
The sky is the limit with Augmented Notes, and if you have an idea for Augmented Notes, please send it to team@nuwapen.com
Will you allow digitizing in real time?
The future of the Nuwa Pen is full of exciting possibilities. With that said, we do not promise anything more than what we feature on our web pages and under product specifications.
Can I share my notes by email?
Absolutely! As PDF (included) or typed text with Nuwa Pen+.
Will you support mathematics symbols, shape recognition, etc?
Yes. You can even solve equations. But the future of the Nuwa Pen is full of exciting possibilities. However, we can not promise anything more than what we feature on our web pages and under product specifications.
Technical
What is so special about the TRIDENT system?
The TRIDENT system is a custom-engineered tip at the core of making Nuwa Pen work (which is why we patented it). It’s a cutting-edge combination of some of the world’s smallest camera sensors, a uniquely designed infrared guidance mechanism in a compact design, ensuring all the parts are protected. At the heart of the TRIDENT system is a slot for the ink cartridge to go through. It’s a brilliant piece of technology that enables us to break new ground in digital writing.
Does the TRIDENT system see color?
No, Nuwa Pen views the world in monochrome.
How sturdy is Nuwa Pen?
There are no glass components in the Nuwa Pen lens, which means it can't shatter. Nuwa Pen itself is made of plastics and aluminum and should withstand regular use without damage.