Support & FAQ

Nuwa Pen is the world’s first true smart pen. It actually sees what you put to paper with the integrated ink cartridge. While you’re writing, we’ll make a one-on-one copy with the Nuwa pen app.

You can pre-order your Nuwa Pen right here on our website. Currently, it’s not sold anywhere else.

The estimated shipping time is August 2023, though this may change if there are unforeseen circumstances in the development process. We will always keep you up well-informed through email.

The pre-order bundle consists of Nuwa Pen, Nuwa Pen Charging Case, USB-c to USB-c cable, 4x D1 refills, an instruction manual, and a one-year subscription to Nuwa Pen+.

Other smart pens require you to write on special paper or a unique surface. With Nuwa Pen, you can write on any piece of paper and we’ll digitize it. Nuwa Pen is the most advanced pen in the world, giving you the freedom of the traditional pen with the benefits of your digital lifestyle.

Shipping costs for Nuwa Pen are included in the pre-order price. The shipping method may vary depending on your address, country, and region.

No, you will need to pay all duties, fees, and import taxes relevant to your shipment address. Please see the Terms and Conditions for more details.

If you cancel your pre-order price before notification of shipment (around two weeks before actual shipment), you will receive a full refund within 4 weeks.

We offer a limited 1-year warranty on our products, though in some countries this period may be different. Please see the Terms and Conditions for more details.

We only offer delivery within:

• * European Union / EEA
• * United Kingdom
• * North America (the United States and Canada)
• * Australia and New Zealand

Through 2023, we will continue to broaden our delivery options to more customers around the world. Please sign up for our newsletter to make sure you get updated when we ship to more countries around the globe.

We’ve interfaced our website with Shopify, giving you all the available payment methods. If you’re missing one, please let us know at team@nuwapen.com

Your credit card will be charged immediately after the order is placed, for the full amount due.

Absolutely! You can contact us at team@nuwapen.com and we’ll be happy to help you out. For security reasons, you will need to confirm your order details and credit card information before we can change the address.

We charge your payment card for the full amount and then reserve your pre-order bundle products so you'll be the first to get them when they're ready to ship. Pre-ordering makes sure you get the products as soon as possible. All orders are processed first come, first served.

Nuwa Pen is a well-funded company with a dedicated team of experienced professionals. The team has experience in fulfilling tens of thousands of products around the world. If you have any reservations, please know that we offer a full refund on any canceled pre-order so you can feel comfortable.

We’ll always be able to increase the amount of pre-order bundles and keep your place in line.

This functionality is not included in the current iteration of Nuwa Pen, but we will not exclude the possibility of incorporating this feature at a later stage.

Yes! We call this feature “Text Conversion” and it will be included in Nuwa Pen+, the subscription.

A subscription plan that includes Text Conversion and Augmented Notes. One year subscription to Nuwa Pen+ is included in your pre-order. This offer is not permanent and may change as we move toward the first shipment of products.

Absolutely! As PDF (included) or typed text with Nuwa Pen+.

Imagine you are taking notes during a meeting, and you jot down dates, to-dos, and even a phone number. With Augmented Notes, we’ll be able to extract these rich items so that you can add meetings to your calendar, sync them with your favorite to-do app or save the contact details in your phone. A few extra examples; this could extend to mathematical equations, and solving them in-app. Or a musician writing a composition, and converting it to MIDI in the app. We’ll continuously be rolling out new Augmented Notes features. If you have an idea for Augmented Notes, please send them to team@nuwapen.com.

For Text Conversion and Augmented Notes to work, we need to continuously process data through our cloud infrastructure. We expect these features to be the most popular features of Nuwa Pen and we need to be able to cover the cloud expenses as we scale. This is why we will be offering a subscription plan. A one-year subscription to Nuwa Pen+ is included in your pre-order. This offer is not permanent and may change as we move toward the first shipment of products.

In the current stage of development, you will be able to write at least 2-3 hours on a single charge of Nuwa Pen.

You’ll be able to save 1 km (0.62 miles) of ink and store it in Nuwa Pen. That’s about as much ink as drawing a straight line up Mount Everest! Or taking Nuwa Pen and drawing a line from the beginning of the Las Vegas strip to the end, 1.5 times! As soon as Nuwa Pen is near your device, it will start syncing to make sure you’ll never run out of space.

Our intelligent motion algorithms will detect when you are not writing and automatically put Nuwa Pen in sleep mode so that you gain more writing time.

Our TRIDENT system was designed to get a full view of the page, no matter how you grip the pen. You can write however you’d like, Nuwa Pen will register the strokes.

Nuwa Pen’s waterproof certification is still being tested and developed.

Those are the infra-red light guides, they’ll allow us to see what you’re writing - even when the light conditions aren’t optimal.

The LED ring on the top will give you a sign when you start writing that Nuwa Pen is registering, this way you’ll always have the assurance that we see what you’re writing.

Nuwa Pen houses a standard D1 refill, meaning you can replace it with other cartridges on the market.

Absolutely! You’ll be able to save and send the PDF in original text anywhere you’d like to.

We see a lot of promise in Augmented Notes, which will enable you to connect what you write to various apps offering API integrations. You’ll be able to sync a to-do with apps like Notion or ToDoist or solve written equations with a Wolfram Alpha integration. The skies the limit with Augmented Notes, and if you have an idea for Augmented Notes, please send them to team@nuwapen.com

The future of the Nuwa Pen is filled with many incredibly exciting possibilities. With that said, we do not promise anything more than what we feature on our web pages and under product specifications.

Yes, for example, in solving equations. But the future of the Nuwa Pen is filled with many incredibly exciting possibilities. So will not promise anything more than what we feature on our web pages and under product specifications.

The TRIDENT system is a custom-engineered tip at the core of making Nuwa Pen work (which is why we patented it). It’s a cutting-edge combination of some of the world’s smallest camera sensors, a uniquely designed infrared guidance mechanism in a compact design to make sure all the parts are protected. And at the heart of the TRIDENT system is a slot for the ink cartridge to go through. It’s a brilliant piece of technology that enables us to break new ground in writing digitally.

No, Nuwa Pen views the world in monochrome.

There aren’t any glass parts in Nuwa Pen, which means it won’t break. Nuwa Pen itself is made of plastics and aluminum and should withstand normal use without damage.